Plyox Support

Get help with your account, workouts, and bug reports.

Contact us

support@plyox.ai

We typically reply within 2 business days. Available in English, Spanish, and Finnish.

When emailing, please include:

  • App version (Settings → About in the app)
  • Device model and OS version
  • Steps to reproduce (for bug reports)
  • A screenshot or screen recording if relevant

Frequently asked questions

How do I delete my account and all my data?

Open the app, go to the Profile tab, and scroll to the bottom — tap the delete account link. Your data is removed immediately. If you can't access the app, email us at support@plyox.ai and we'll delete your account within 7 days.

I forgot my password.

On the login screen, tap "Forgot password" and we'll email you a reset link. Check your spam folder if it doesn't arrive within 5 minutes.

How do I change the app's language or units?

Open the Profile tab in the app to switch between English, Spanish, and Finnish, or between metric (kg, m) and imperial (lb, mi) units.

How do I report a bug or request a feature?

Email us with the details listed in the contact section above. Every email is read by a human and we follow up on every report.

Where can I find the privacy policy?

You can read it at plyox.ai/privacy.